1. 30-Day Money Back Policy
DearYu offers a 30-day money-back guarantee on all eligible products.
(Not applicable on Solitaires above ₹3,00,000, Coins, or Customized Orders.)
Refund Options
- DearYu Cash : Credited back to your original payment source or bank account.
- DearYu Credits : Credited to your DearYu account for future purchases (non-refundable).
- Voucher/Gift Card : Refund as per original voucher T&C (e.g., one-time use or discount vouchers may not be refundable).
2. Return Shipping (Free Across India)
Return shipping within the 30-day period is 100% free across India.
3. How to Return a Product
- Select the product for return from your Order History.
- Pack the jewellery in its original packaging along with the certificate.
- Handover Process
- Select the product for return from your Order History.
- Pack the jewellery in its original packaging along with the certificate.
- Handover Process:
- Below ₹35,000 : Hand over directly to the pickup agent.
- ₹35,000 and above (DearYu employee pickup): Hand over directly to our employee.
- ₹35,000 and above (3rd-party logistics) :
- You will receive a tamper-proof packet.
- Seal the jewellery inside it (cannot be reopened).
- Hand it over to the pickup agent.
- Always collect an acknowledgement (pickup receipt, tracking number photo, or SMS).
- Refund will be processed within 2–3 working days after successful quality check.
4. Lifetime Exchange & Buy-Back Policy
- ₹500 for online LTE/LBB requests.
- No charges if product is submitted at a store.
Discounts or gifts given at the time of purchase will be adjusted from the final amount.
Missing solitaire certificates will incur ₹3,500 deduction per certificate (may vary for larger solitaires).
5. Exchange & Buy-Back Values
| Category | Exchange Value | Buy-Back Value |
|---|---|---|
| Diamond & Gemstone Jewellery | 100% of gold/platinum value at current rate + 100% of diamond/gemstone value | 100% of gold/platinum value + 90% of diamond/gemstone value |
| Plain Gold/Platinum Jewellery | 100% of gold/platinum value | 100% of gold/platinum value |
| Coins | 100% at current market rate | 100% at current market rate |
| Solitaire Jewellery & Loose Solitaires (up to ₹5 lakh) | 100% of gold/platinum + 100% of diamond/gemstone value | 90% of solitaire value |
| Solitaire Jewellery above ₹5 lakh | List your solitaire; value processed upon buyer availability | As per live market purchase availability |
6. Approval Process for Valuation
- Approve or reject the valuation within 15 days in the Order History section.
- If approved → Amount is credited to your DearYu account.
- If no action for 15 days → Amount auto-refunded to DearYu account.
- If rejected → Jewellery is shipped back to you.
DearYu reserves the right to revise valuation based on quality inspection.
Additional 5% deduction applies to DearYu products not purchased from the official Store/App/Website..
7. Free Shipping
All orders within India are shipped free of cost.
8. Transit Insurance
All shipments are fully insured until delivery, ensuring 100% safe and secure transit.
9. Customer Support
We value your feedback and are always here to help.
Email: support@dearyu.in
Phone: (+91) 99988 71382
Hours: 10:00 AM – 8:00 PM (7 days a week)
Registered Office:
DearYu
A-02, Trogon Two, Near D-Mart Circle,
Mehsana, Gujarat – 384002
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@mahakalijewellers.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@mahakalijewellers.com and send your item to:
Head Branch
Trogon 2 Near Panchot circle,
Radhanpur Rd, Mehsana,
Gujarat 384002
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
Head Branch
Trogon 2 Near Panchot circle,
Radhanpur Rd, Mehsana,
Gujarat 384002
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at care@mahakalijewellers.com for questions related to refunds and returns.
