(For Online E-Commerce Users)
Dear Customer,
Your online safety is extremely important to us. We request you to carefully read the following Fraud Warning & Security Disclaimer to protect yourself from unauthorized or misleading activities carried out by individuals falsely claiming to represent our brand.
1. Beware of Impersonation & Fake Communication
Fraudsters may attempt to contact you by impersonating our employees, agents, representatives, or partners.
Their intention may include:
- Requesting payments, deposits, or transaction fees
- Offering fake gifts, discounts, contests, or promotions
- Sending unauthorized links or malicious websites
- Asking for OTPs, passwords, bank details, or personal information
- Promoting fake customer-care numbers, WhatsApp links, or social media pages
Please note that we never request confidential information such as passwords, OTPs, or payment details through phone calls, messages, emails, or social media.
2. How Fraudulent Messages Usually Appear
Fraud attempts may reach you via:
- WhatsApp or SMS
- Fake websites or social media pages
- Emails or suspicious attachments
- Phone calls pretending to be customer support
- Requests to “forward to friends” to claim rewards
Always verify the source before clicking any link or responding to such messages.
3. Reporting Fraudulent Activities
If you receive any suspicious communication claiming to be from our company:
- Do NOT respond, click links, or share any personal information.
- Report the activity immediately to our official support team at : support@dearyu.in
- Additionally, file a report with your local police or cybercrime authority.
Your quick action helps us prevent fraud and protect other customers.
4. Company’s Limitation of Liability
We strictly disclaim liability for:
- Any loss, damage, financial risk, inconvenience, or harm caused by fraudsters
- Actions, promises, or claims made by individuals or entities falsely representing us
- Any unauthorized transactions resulting from sharing personal or financial information with third parties
Under no circumstances shall DearYu, its subsidiaries, or affiliates be held responsible for any fraudulent activities conducted by imposters.
5. Stay Safe. Stay Alert.
Your security is our priority. We encourage all customers to remain vigilant and protect themselves from online scams.
Always rely on information available only through our official website, verified customer-care numbers, and authorized store representatives.
